On this page you will find our different options regarding shipping / returns for your product.
Is your country not listed and/or do you have other questions? Please contact our customer service.
Ganymedes is happy to serve you! Read more about our different options below.
For orders within the Netherlands we use the following shipping costs
Orders with a total amount of more than € 295.00 are shipped free of charge. Only in the Netherlands!
Orders under a total amount of € 295.00 are sent by parcel post € 6.95. Only in the Netherlands!
Orders, such as filters or other small items, for a total amount of €295.00 will be sent by letter post €2.37. Only in the Netherlands!
It is possible to pick up your order in our store, for this you can indicate “pick up in store” during the ordering process.
We will then prepare your order and you will automatically receive a message from our website as soon as you can pick up your order.
It is possible to choose your own preferred carrier during the checkout of your order. DPD and PostNL are currently the options.
In the case of standard shipping, we automatically choose a carrier.
For orders within Europe, outside the Netherlands, we use the following shipping costs
Germany € 15.00 for parcel post and € 7.75 for letter post.
Belgium € 10.00 for parcel post and € 7.75 for letter post.
Luxembourg € 17.50 for parcel post and € 7.75 for letter post.
France € 17.50 for parcel post and € 7.75 for letter post.
Spain € 17.50 for parcel post and € 7.75 for letter post.
Portugal € 17.50 for parcel post and € 7.75 for letter post.
Italy € 17.50 for parcel post and € 7.75 for letter post.
Greece € 17.50 for parcel post and € 7.75 for letter post.
Sweden € 18.00 for parcel post and € 7.75 for letter post.
Norway € 18.00 for parcel post and € 7.75 for letter post.
Denmark € 18.00 for parcel post and € 7.75 for letter post.
Finland € 18.00 for parcel post and € 7.75 for letter post.
Ireland € 18.50 for parcel post and € 7.75 for letter post.
Austria € 17.50 for parcel post and € 7.75 for letter post.
Poland € 25.00 for parcel post and € 7.75 for letter post.
Slovenia € 45.00 for parcel post and € 9.00 for letter post.
For orders to the United Kingdom we use the following shipping costs
England € 13.00 for parcel post and € 7.75 for letter post.
Delivery service (within the Netherlands)
We offer the possibility to bring the article to you!
However, this is only the case for stargazers.
For stargazers up to an amount of € 999.99 , the costs for bringing are € 50,=
For stargazers from € 1,000,= the costs for bringing are only € 25,=
The advantage of bringing it is that we set up the stargazer and explain it.
This only applies to customers in the Netherlands.
Returns (all countries)
Are you not satisfied with your purchase? Then returns are no problem!
You can return your item within 14 days of purchase. However, your purchase must be neatly packed in the original box! The packaging in which the order is sent must also be in good condition. Unfortunately, the shipping costs for sending your purchase, or returning your purchase, will not be reimbursed.
Upon receipt, Ganymedes will assess the condition of the packaging and the item. Based on our findings we will; either return the amount of the item in its entirety, or return part of it. If the item is neatly packaged, as it was delivered by Ganymedes, we will return the full purchase amount to you.
Other information regarding shipping / returns
Of course we try to send your order as soon as possible, but there are exceptions where a delay cannot be avoided. We ask for your understanding for this.
Orders placed during the weekend will not be shipped until Monday or Tuesday at the latest.
Orders placed on public holidays will be shipped on the next working day after the relevant public holiday.
For other questions about shipping / returns, you can of course contact us.
