Shipping / returns

For orders within the Netherlands we use the following shipping costs:

Orders with a total amount of over € 295.00 will be shipped free . Only in the Netherlands!
Orders under a total amount of € 295.00 will be shipped with the parcel post € 6.95. Only in the Netherlands!
Orders, such as filters or other small items, under a total amount of € 295.00 will be sent by letter mail € 2.37. Only in the Netherlands!
It is possible to pick up your order in our store, you can indicate this during the ordering process “pick up in store”.

For orders within Europe, and outside the Netherlands, we use the following shipping costs per country:

Germany € 15.00 for parcel post and € 7.75 for letter post.
Belgium € 10.00 for parcel post and € 7.75 for letter post.
Luxembourg € 17.50 for parcel post and € 7.75 for letter post.
France € 17.50 for parcel post and € 7.75 for letter post.
Spain € 17.50 for parcel post and € 7.75 for letter post.
Italy € 17.50 for parcel post and € 7.75 for letter post.
Sweden € 18.00 for parcel post and € 7.75 for letter post.
Norway € 18.00 for parcel post and € 7.75 for letter post.
Denmark € 18.00 for parcel post and € 7.75 for letter post.
Finland € 18,00 for parcel post and € 7,75 for letter post.
Ireland € 18.50 for parcel post and € 7.75 for letter post.
Austria € 17.50 for parcel post and € 7.75 for letter post.
Poland € 25.00 for parcel post and € 7.75 for letter post.
Slovenië € 45,00 for parcel post and € 9,00 for letter post.

For orders to England we charge € 13.00 for parcel post and € 7.75 for letter post.

Of course we try to ship your order as quickly as possible, however there are exceptions in which some delay cannot be avoided. We ask for your understanding.

Orders placed during the weekend will not be shipped until Monday or Tuesday at the latest.
Orders placed on public holidays will be shipped the next working day after the relevant public holiday.

Delivery service

With us it is possible to bring the article to you!
However, this is only the case for stargazers .
For stargazers up to an amount of € 999.99 , the costs for bringing are € 50, =
For stargazers from € 1,000, = , the costs for delivery are only € 25, =
The advantage of bringing is that we set up the telescope and explain it.
This only applies to customers in the Netherlands.

Returns

Not satisfied with your purchase? Then returning is no problem!
You can return your item within 14 days of purchase. However, your purchase must be neatly packaged in the original box! The packaging in which the order was sent must also be in good condition. The shipping costs for sending your purchase, or returning your purchase, are unfortunately not reimbursed.

Upon receipt, Ganymedes will assess the condition of the packaging. Based on our findings, we will; either return the amount of the item in its entirety, or return part of it. If the item is neatly packaged, as it was delivered by Ganymedes, we will return the full purchase amount to you.

For other questions about sending or returning articles, you can of course contact with us.